Project Officer, Accountability and Community Feedback Mechanism (CFM) LSFF

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Kebbi State, Nigeria
NGN 7’388’496 – NGN 8’437’104 per annum, depending on experience.
Contract Type
Fixed Term
24 Months
About the Role

GAIN is seeking a highly motivated and experienced Project Officer, Accountability and CFM Officer to join our Large-Scale Food Fortification (LSFF) team working on the Community and Social Safety Net Large-Scale Food Fortification Interventions.

The Project Officer, Accountability and Community Feedback Mechanism (CFM) Officer will be supporting the process of ensuring that the principles of transparency, participation, and accountability are integrated into all aspects of the project. They will support the design, implementation, and management of a robust Community Feedback Mechanism (CFM) that enables project stakeholders, particularly marginalized and vulnerable community members, to provide feedback and voice concerns about project activities.

The post holder will also be the focal point in implementing accountability activities which would range from daily visit to project locations gather complaints, escalate them to the appropriate unit for them to be solved, Input complaints into the GAIN Complaints database and produce periodic reports. The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guidelines, Core Humanitarian Standard (CHS) principles and other relevant accountability guidelines.

The project is being implemented in Kebbi, but the position holder is expected to have frequent travel to other states on a need basis.

Key Responsibilities include
  • Support the establishment of helpdesk/information table for use at the community level.
  • Support the development and the entry of complaints into the LSFF Complaints database.
  • Prepare Bi-weekly reports showing the various categories of complaints and the status of the complaints.
  • Provide training and capacity building to project staff, partners, and local stakeholders on accountability principles and the effective use of the CFM system.
  • Ensure timely and appropriate follow-up on feedback received, including addressing concerns, sharing updates, and making necessary adjustments to project activities.
  • Assist in the development of monthly work-plans from the work-plans of related projects within the LSFF portfolio.
  • Collaborate with project leads to ensure that community feedback informs project design, implementation, monitoring, and evaluation.
  • Asist in raising awareness about the CFM system among project stakeholders and communities, using culturally appropriate and accessible communication channels.
  • Provide the Programme Monitoring and Improvement Unit with CFM data for integration into project monitoring and reporting systems.

About you

The ideal candidate should demonstrate working knowledge and experience of Accountability HAP Guidelines and CHS Principles within a project environment. Experience working with marginalized communities and their safeguarding in addition to working with customer feedback mechanisms and troubleshooting including managing a help desk and database management.

The post holder should be tech savvy with ability to address issues with trouble shooting technology quickly. Show clear and systematic thinking that demonstrates good judgment, expert problem solving, and creativity.

You should have strong communication and presentation skills. Excellent ability to liaise with and manage different stakeholders. The candidate should have an education background in either IT, Gender or safeguarding studies, Human Nutrition, Business Management or other relevant qualification.

About our Offer

The starting gross salary on offer for this role is from NGN 7’388’496 – NGN 8’437’104 per annum, depending on experience.

GAIN has a fair and competitive salary structure that allows for annual progression subject to good performance. In addition, GAIN offers a total of 37 days holiday per year (including annual leave, public holidays and additional office closure days), an attractive pension scheme and competitive insurance cover including health, travel and life assurance. We are committed to the health of our staff, especially in these challenging times, and have developed a programme of wellbeing that includes flexible and hybrid working, additional leave allowances, wellbeing days, mindfulness coaching and access to independent and confidential counselling.

GAIN also has a strong commitment to professional development. We will support you to grow in your career through both formal and informal training, and are committed to providing opportunities through internal recruitment, secondments, and promotion. All of this is delivered in a supportive and collaborative environment.

About GAIN

GAIN is a Swiss-based foundation that was launched in 2002 to tackle the human suffering caused by malnutrition. Working with both governments and businesses, we aim to transform food systems so that they deliver more nutritious food for all people. In particular, we aim to make healthier food choices more desirable, more available, and more affordable. GAIN’s mission is to advance nutrition outcomes by improving consumption of nutritious and safe food for all people, especially those most vulnerable to malnutrition.

Our Working Culture and Environment

We provide a flexible working environment that includes a combination of home and office working opportunities through our global hybrid working policy. This encourages our staff to have a healthy work-life balance and increases staff motivation, enriches employee wellbeing, and improves performance and productivity.

All of our positions are based in one or more of GAIN’s designated offices as stated on our job advertisements. Successful candidates will be based in one of GAIN’s country offices and must have the existing right to live and work within a reasonably commutable distance of the relevant city / cities in which the role is advertised. Please note, that GAIN does not sponsor working visas and relocations. 

GAIN reserves the right to withdraw an offer of employment for candidates who are considered to ineligible under the above conditions during or after the recruitment process.

Applicants must have the right to work and be currently based in the advertised country location, to be eligible to apply for this position.

For more detailed information please see the attached job description. To apply, follow the "Apply Now" link.

This advert closes on 6th June 2023. Early applications are encouraged. GAIN reserves the right to close this advert early should we receive suitable candidates ahead of the closing date.

The Global Alliance for Improved Nutrition is committed to equality of opportunity and creating an inclusive environment where diversity is valued.  We are keen to reflect the diversity of our society at every level within our organisation and therefore welcome applications from talented and committed people from all backgrounds, representing the diverse societies we operate in.


Hybrid Working
Closing Date
6 June 2023