Information Systems Technician

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Nairobi, Kenya
2,083,128 - 2,377,296 per annum (depending on experience)
Contract Type

 The Global Alliance for Improved Nutrition (GAIN) is seeking an experienced IT Systems Technician to support with the IT administration and systems development across GAIN’s Africa country offices.

About GAIN

The Global Alliance for Improved Nutrition (GAIN) is a Swiss-based foundation launched at the UN in 2002 to tackle the human suffering caused by malnutrition.

Working with both governments and businesses, we aim to transform food systems so that they deliver more nutritious food for all people.

We aim to make healthier food choices more desirable, more available, and more affordable. GAIN’s mission is to advance nutrition outcomes by improving consumption of nutritious and safe food for all people, especially the most vulnerable to malnutrition.

About the Role 

The IT setup at GAIN comprises of the global internal IT team that manage the internal applications, the development of IT systems and the IT strategy.

The primary responsibility of this role is to assist with the administration of the IT department which ranges from general IT administration through to liaising with the IT Support function to ensure that high levels of support are maintained. This new role will also be involved in product/systems development and IT project level support.

Based in Nairobi, the postholder will provide a global reach with a presence and focus in Africa. As such, the successful candidate is expected to work to a global level, interacting and liaising with staff and suppliers and all locations as well as IT support to colleagues in the Kenya office. Some travel outside of Kenya, mainly to our other offices within Africa to support with local office requirements which may be required on a need to basis.

Key Responsibilities Include:

  • Providing 1st line IT Support i.e monitoring IT Support tickets, escalating user requests and accounts as well as incident reporting
  • Assisting with the escalation of user requests or issues where necessary to all levels of the support line
  • Regularly checking monitoring systems and reporting any abnormalities or flagged issues
  • Developing and managing IT Asset management, software and licences across the organisation
  • Supporting with IT administration processes including (maintenance of IT hardware, procurement, contract management and review of documentation, policies and IT systems)
  • IT systems support - assisting with internal communication and reporting on user acceptance of systems, systems testing and fault logging
  • Providing local IT support to the Kenya office staff and other local offices as and when required 
  • Other activities as may be assigned by the Head of IT

About You

The post holder will posess the following skills and abilities:

  • Proven experience in a similar role within an IT services team.
  • Experience working in a team-oriented, collaborative environment is essential
  • Experience of collaboration and video conferencing tools
  • Working knowledge of the Microsoft Office365 application suite

In addition to this you will have:

  • An understanding of Salesforce, SQL, Microsoft Dynamics NAV & Business Central, Sage People, Workplace by Facebook, Zoom is required. Experience developing these systems is advantageous. Proficient in Windows10/11 and MacOS operating systems
  • Knowledge of Microsoft SharePoint Online
  • University degree or equivalent in the field of computer science and information systems or equivalent hands-on experience.

Applicants must have exceptional customer service and problem solving skills and will possess the ability to work in a global, multi-lingual, multi-cultural environment. 

About our Offer

GAIN has a fair and competitive salary structure that allows for annual progression subject to good performance. In addition, GAIN offers a total of 37 days holiday per year (including annual leave, public holidays and additional office closure days), an attractive pension scheme and competitive insurance cover including health, travel and life assurance.

We are committed to the health of our staff, especially in these challenging times, and have developed a programme of wellbeing that includes hybrid flexible working, additional leave allowances, wellbeing days, mindfulness coaching and access to independent and confidential counselling.

GAIN also has a strong commitment to professional development. We will support you to grow in your career through both formal and informal training, and are committed to providing opportunities through internal recruitment, secondments and promotion. All of this is delivered in a supportive and collaborative environment.

For more detailed information please see the attached job description. To apply, follow the "Apply Now" link.

This advert closes on 11th June 2022. Early applications are encouraged. GAIN reserves the right to close this advert early should we receive suitable candidates ahead of the closing date. Candidates will ideally be available to start by late August 2022.

Applicants must have the existing right to live and work in Kenya. Please note that GAIN are currently unable to sponsor working visas. 

The Global Alliance for Improved Nutrition is committed to equality of opportunity and creating an inclusive environment where diversity is valued. 

We are keen to reflect the diversity of our society at every level within our organisation and therefore welcome applications from talented and committed people from all backgrounds, representing the diverse societies we operate in.

Closing Date
8 June 2022